UpSky has a strong commitment to providing excellent service to all of our customers and visitors of our Web sites, including respecting your concerns about privacy. We understand that you may have questions about how we collect and use the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern our use of information we obtain from our customers, including information we obtain through this Web site, including upskyhotel.com and other UpSky sites included within upskyhotel.com, which are listed in this privacy statement ("Statement").
This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you.
At UpSky, meeting your needs and expectations form the foundation of everything we do--including protecting your privacy.
If after reviewing this Statement, you have any questions or privacy concerns please send an email to privacy@upskyhotel.com
This Statement was last updated on September 20, 2013, to describe the how the privacy statement applies to all of the information we obtain from you and to update the privacy statement set out below.
This Web site does not collect personally identifiable information when you browse this Web site and request pages from our servers unless you provide it to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the Web site unless you:
In these cases we will know who you are based on the information you previously supplied to us. When you request a page from our Web site, our servers log the information provided in the HTTP request header including the IP number, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our Web sites function correctly and provide you the functionality that you see on this Web site. We also use this information to personalize content presented to you, better understand how visitors use our Web site and how we can better tune it, its contents, and functionality to meet your needs.
When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our hotels, we will ask you for information such as name, address, telephone number, email address, credit card number, UpSky Rewards number (if applicable) and room preference to process your reservation. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your contact information to:
You can opt out of marketing communications at any time. You can also opt out of UpSky research surveys. The same types of information would be requested to complete a gift certificate purchase, register for a UpSky Rewards promotion, enter a sweepstakes or online game, to enroll in the UpSky Rewards program or to redeem UpSky Rewards points.
On occasion, we use third parties to provide us with additional contact information about you given the information you provided to us directly. For example, if we know your name and postal address, we may use a third party to provide us with your email address. We would then use this information for market analysis and marketing purposes.
Occasionally, you may be requested to provide personally identifiable information about others to us (for example, the name, address and contact details of your travel companion). In such cases, we rely on you to obtain that other persons' consent for disclosing their information to us and inform that other persons about us, how we will use the information and our contact details for any queries.
We may use your personal data to contact you with direct marketing communications that we think might interest you. For example we may send you communications in reference to:
This Web site is not intended for children and we do not knowingly solicit or collect personally identifiable information from children.
The personally identifiable information you provide to us for making a reservation is made available to the applicable hotel for the purpose of meeting your reservation request. After making a reservation or completing your stay at a UpSky hotel, unless you tell us otherwise, the information you provide will be used by us and our Authorized Licensees for marketing of UpSky Hotel hotels and certain other UpSky-branded products. UpSky may use the services of third-party mail houses for the sole purpose of mailing materials.
After your stay we retain your personally identifiable information including details of your stay, room type and accommodation type.
You can access and review, update, or deactivate your UpSky Rewards information online. If you deactivate your account, all information not already required and stored as a condition of membership will be deleted. Please note that UpSky will never send you an email requesting your password, credit card number or social security number. If you receive an email that looks like it's from UpSky, but asks you for your credit card number or social security number, it's a fraudulent email, or "phish."
Communications of relevant information is important to administering the UpSky Rewards program and providing you the opportunity to maximize the benefits of membership.
We will only disclose member and customer information within the UpSky (defined below), to person(s) authorized by you, to other third parties set out in this policy and to UpSky’s franchisees and property owners.
Customer information and member rewards information will be used for the following purposes：
Marketing communications may be via telephone, post and where applicable also by e-mail and text message.
At your choice, you can create a password for your UpSky Rewards Rewards account in order to view your information and manage your account online. You will be required to provide your name, email address, account number, a desired user name, desired password, and password reminder. Once you have an online UpSky Rewards account, you may review, correct, or delete information online. If you do not have online access to your account please notify your local UpSky Rewards Guest Services office in writing to review, correct or delete information pertaining to your membership (there may be a charge as permitted by law), or to indicate your communication preferences.
We treat the information you provide to us as confidential information; it is, accordingly, subject to our company's security procedures and policies regarding protection and use of confidential information. When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Mozilla Firefox. We also use SSL on other pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer or web-enabled device. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from "http" to "https."
After information reaches UpSky, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of UpSky. Because laws applicable to personal information vary by country, our hotels or other business operations may put in place additional measures that vary depending on the applicable legal requirements.
In addition to the travel-related services and required information sharing described directly above, UpSky does use the services of third party processors, such as market researchers, fulfillment houses, email service providers and mail houses that process mail for the UpSky, persons authorized by you, and UpSky franchisees as well as such entities and marketing companies that provide these services for the UpSky. These parties are contractually prohibited from using personally identifiable information for any purpose other than for the purpose UpSky specifies. We do provide non-personally identifiable information to certain service providers for their use on an aggregated basis for the purpose of performing their contractual obligations to us.
Except as described in this paragraph and the sections above titled “UpSky Rewards Communications and Use of Customer Information” and “Travel Related Services” we do not permit the sale or transfer of personally identifiable information to entities outside of the UpSky family of companies and our third party service providers for any non-UpSky use without your approval.
As part our commitment to Gold Standard service at our UpSky branded properties our staff members occasionally record details of guest preferences and other personal information about our guests in order to provide a more personalized experience on future visits. This might include your meal or pillow preferences, anniversary dates or other things that make your stay more comfortable. This information is made available to our other properties around the world. If you wish to opt out of this program or have any preferences you would like us to make note of please let us know at any time.
UpSkycookies
Our Website uses "cookie" technology. "Cookies" are encrypted strings of text that a Web site stores on a user's computer. Our Web site requires the use of a Cookie throughout the online reservation process. Without Cookies we will not be able to keep information you enter on multiple pages together. For example, unless upskyhotel.com can remember the dates you used in your hotel search, we will not be able to check room availability. Cookies also enable us to customize our Web site and offerings to your needs and provide you with a better online experience. In addition, Cookies are used to:
The types of Cookies that we use are referred to as "session" Cookies and "persistent" Cookies. Session Cookies are temporary and are automatically deleted once you close your internet browser. Persistent Cookies remain on your computer hard drive until you delete them or are otherwise removed upon expiration. We do not use Cookies to ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with UpSky. Cookies do not corrupt or damage your computer, programs, or computer files.
Third Party Advertising Cookies
We use third-party advertising technology to serve ads when you visit our Web site and sites upon which we advertise. This technology uses information about your visits to this Web site and the sites upon which we advertise, (not including your name, address, or other personally identifiable information), to serve our ads to you. In the course of serving our advertisements to you, a unique third-party persistent Cookie may be placed or recognized on your browser. In addition, we use beacon gifs (see description below), provided by our ad-serving providers, to help manage our online advertising. These beacon gifs enable our ad server to recognize a browser's Cookie when a browser visits this site and to learn which banner ads bring users to our Web site and whether a reservation on upskyhotel.com is executed. The information our ad-serving providers and we collect through this technology is not personally identifiable but is used to create a profile which allows the ad-serving provider to serve adverts which are targeted towards you and your interests across the ad-serving network.
You may set your browser to block Cookies (consult the instructions for your particular browser on how to do this), although doing so to block UpSky cookies will adversely affect your ability to perform certain transactions, use certain functionality, and access certain content on our Web site.
UpSky and its third-party service providers use pixel tags (also known as "clear gifs" "beacon gifs" etc.). Pixel tags are not visible to the user of the Web site and consist of a few lines of computer coding delivered with the Web page. Pixel tags are not used to collect any personally identifiable information about you apart from what you voluntarily provide us in your dealings with UpSky. UpSky and our email service provider use pixel tags to:
It is our intention is that you should only receive email communications that will be useful to you and that you want to receive. When you join UpSky Rewards, make a reservation, or request a copy of your hotel bill via email and provide your email address, we will periodically contact you via email and provide information about UpSky special offers and promotions that may be of interest to you (unless you opt out). We will also give you the opportunity to receive Offers and Promotions from UpSky, its Affiliates and Authorized Licensees concerning other UpSky branded offers and promotions that we believe would be of interest to you.
We typically use third party email service providers to send emails. These service providers are contractually prohibited from using your email address for any purpose other than to send UpSky related email.
We provide you the ability to define and modify your mailing preferences online at anytime including unsubscribe from all marketing communications. We maintain two email programs. You may select or modify your mailing preferences online at any time, including the option to unsubscribe from all marketing communications. You can unsubscribe from any of our email programs by visiting the unsubscribe page for UpSky. In addition, every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email. You may also opt-out online of UpSky Rewards emails online by updating your Rewards account. Please allow 10 business days for us to process your opt-out.
If you would like to submit a request for proposal online you will be required to provide certain personally identifiable information. All personally identifiable information you provide such as name, mailing address, email address and telephone number will be transmitted to UpSky as an email via the Internet and is not encrypted. Personally identifiable information you provide to us will be treated as confidential information and is subject to our company's security procedures and policies regarding protection and use of confidential information. UpSky will not use this information for any other purposes.
UpSky uses select private label databases and tools hosted by third parties on their Web sites to collect information from individuals that wish to be considered for potential employment. Information you provide to us via these private label services is accessible and confidential to UpSky.
UpSky will not use the information you provide for any purpose other than to allow you to conduct automated job searches or determine your qualifications for potential employment with UpSky. The third-party service providers are prohibited from using the information you provide for any purpose other than collecting it on our behalf.
UpSky is only responsible for the privacy statement and content of this Web site and information we collect. We are not responsible for the data collection and use practices and privacy policy or the use of cookies on Web sites that you have accessed this Web site from and to the non-UpSky Web sites that you may access from this Web site.
UpSky will disclose personally identifiable information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to UpSky guests, visitors, associates, or property (including this site), or to others. As mentioned previously, laws related to personally identifiable information vary by country.
Within upskyhotel.com are numerous other UpSky Web sites that are accessible from links within upskyhotel.com or via separate URLs. Namely, these Web sites are: whartonhotel.com, upskyhotel.com, baoanhotel.com, upskylongisland.com and sfocp.com
In this Privacy Statement “UpSky” refers to “Upsky Holdings” and where the context so requires also includes a reference to each of UpSky Affiliates (together the “UpSky Group”). An Affiliate is a company or entity under UpSky’s control. All information and personally identifiable information is shared within the UpSky Group.
Where the property at which you are have made a reservation is operated by a franchisee then the details of your booking will be disclosed to the third party franchisee for the sole purpose of meeting your reservation request. In some countries we may also provide the details of your booking to the entity which owns the property managed by us for the sole purpose of meeting your reservation request.